Leading-Lagging Indicators

Understanding indicators that are impacting subscriber growth positively/negatively/neutrally

Our client was struggling to understand why their subscriber growth was stagnating. They had stacks of data but no clear idea of what was affecting their growth. That’s where we came in. Using external data sources and developing advanced modeling algorithms, we identified the key indicators affecting our client’s subscriber growth.

Thanks to our work, the client could make informed decisions about how to grow their subscriber base. Our data-driven insights allowed them to focus on the areas that mattered most, and as a result, they saw a significant increase in their subscriber numbers. We’re proud to have been able to help this client turn their data into meaningful results, and we look forward to continuing to help businesses make better decisions through the power of data.

Smart Call Center Analytics

Turn up to best-in-class operations with enterprise-grade speech-to-text analytics of existing call center recorded conversations.

Picture this, you’re a call center manager and you have no idea how your agents are performing on calls. Are they following the script? Are they handling customer complaints appropriately? Well, fear no more! Our speech-to-text analytics for call centers is here to save the day. With our expertise in natural language processing, sentiment analysis, and machine learning models, we are able to provide real-time monitoring and coaching for your agents.

Our technology is designed to analyze the conversations between your agents and customers, transcribe them into text, and then use our state-of-the-art machine learning models to determine the sentiment and tone of the conversation. This allows us to identify areas where your agents may need additional training or coaching, and provide real-time feedback to both the agent and the manager. We know that customer satisfaction is key to the success of any business, and with our technology, we can help ensure that your customers are receiving the best possible experience when they call your center. So, why wait? Give us a try and see for yourself how we can help improve your call center operations today!

Policy Extraction Analytics

Creating an End to End, Cloud-Based, Document Classification Tool to discover new product opportunities.

Our healthcare client was drowning in a sea of unstructured data. They had mountains of documents that needed to be analyzed to identify new product opportunities, but they simply didn’t have the manpower to sift through it all. That’s where we came in. We created a cloud-based document classification tool using text mining and machine learning to help them make sense of their data.

Our tool was able to classify documents based on their content, allowing the client to quickly identify patterns and trends in their data. With this newfound visibility, they were able to develop new products that addressed the needs of their customers, which led to increased revenue and customer satisfaction. Thanks to our innovative solution, our healthcare client was able to turn their data into valuable insights and drive meaningful business outcomes.